Customer Success Manager

Summary

Join Nord Security's B2B Commercial Team as a Customer Success Manager (Active Sales) and bridge the gap between customer success and sales. Proactively engage with existing customers to understand their needs and identify opportunities for upselling, upgrading, and fostering long-term partnerships. Collaborate closely with the Account Management team to ensure seamless handoffs and future growth. Leverage data-driven insights and tools like Salesforce to analyze customer data and identify trends. Contribute to refining workflows and outreach strategies for maximum impact. This strategic role requires proven sales experience, excellent communication skills, and proficiency with Salesforce. The position offers a competitive salary, comprehensive benefits, and opportunities for professional growth within a dynamic cybersecurity company.

Requirements

• Proven experience in sales roles or account expansion
• Fluent English (written and verbal) with excellent communication and active listening skills
• Analytical mindset with the ability to manage and interpret large customer data sets
• Proficiency with Salesforce and sales tools for outreach and tracking
• Ability to work autonomously while collaborating effectively with cross-functional teams
• Goal-oriented with a passion for delivering value and driving growth
• Experience with active sales workflows
• Strong organizational skills and attention to detail
• Experience working with B2B clients and understanding their unique needs and workflows

Responsibilities

• Proactive Customer Outreach: Engage with active customers through calls, emails, and other communication channels to explore their goals and challenges
• Opportunity Identification: Analyze customer needs, usage patterns, and organizational goals to uncover upsell, cross-sell, and upgrade opportunities
• Targeted Questioning: Conduct thoughtful discussions to understand customers’ current and desired outcomes, aligning them with our solutions
• Collaboration with Account Management: Share insights and opportunities with the Account Management team for seamless handoffs and long-term planning
• Data-Driven Decision Making: Leverage tools like Salesforce and sales analytics platforms to analyze customer data and identify trends
• Process Optimization: Contribute to refining workflows and outreach strategies for maximum impact

Preferred Qualifications

Experience with cold calling

Benefits

• Innovate with industry leaders
• Work alongside global experts to build world-leading cybersecurity tools, impacting millions of users around the world
• Learn & grow
• Boost your skills via our extensive training programs (online and offline) & other resources. Benefit from mentorship and career-switch opportunities to grow within the company
• Work in a next-gen Cyber City office
• Thrive in our bustling office, featuring ergonomic workspaces, modern meeting rooms, engaging events, and specialty coffee to fuel your day
• Hybrid work
• Enjoy the flexibility with 3 office days and working from home for the remaining 2
• Work from anywhere
• Recharge with a change of scenery – choose work from any location when you feel a need to power your creativity and drive
• Physical well-being
• Boost your health with free-of-charge 24/7 gym access, onsite and online workouts, and consultations led by in-house Physical Well-Being experts
• Mental & emotional health
• Nurture your mind with free psychologist consultations, dedicated mental health events, and premium access to top-rated wellness apps like Calm, Headspace, and Mindletic
• Premium healthcare
• Receive private health insurance giving you peace of mind for your health needs
• Extra days off
• Enjoy additional vacation days off as you grow with us. Plus, get extra days for sick leave, special occasions, or parenting needs
• Joyful moments – special treats
• Celebrate life’s big moments with special gifts from us on your birthday, anniversary, and other major events, such as weddings or the arrival of a new family member
• Company events & team-building
• Experience iconic Nord Security celebrations, team-buildings, and knowledge-sharing events, nurturing bonds that fuel our success
• Workation
• Embark on a legendary company getaway abroad, filled with exciting activities, live concerts, engaging workshops, and epic time together