Customer Success Manager

Summary

Join our growing team as a proactive and client-oriented Customer Success Manager (CSM)! As the strategic partner for our clients, you will ensure they achieve their goals and drive adoption, retention, and long-term value from our solutions. You will collaborate cross-functionally to deliver excellent customer experiences and build lasting relationships. This role requires a passion for helping customers succeed, solving problems, and working across teams. If you are highly organized, possess strong communication and relationship-building skills, and thrive in a fast-paced environment, this is a great opportunity. We offer a fully remote position with flexible work hours and the chance to work with a diverse customer base and high-impact products.

Requirements

• 3+ years in Customer Success, Account Management, or a client-facing role
• Excellent written and verbal communication skills
• Strong relationship-building and problem-solving abilities
• Highly organized with proven project and time management skills
• Able to manage multiple accounts in a dynamic, fast-paced environment
• Experience turning challenging situations into positive outcomes
• Proficient in Google Workspace, Microsoft Office, and CRM tools like Salesforce, HubSpot, or Gainsight

Responsibilities

• Serve as the primary contact for assigned customers, guiding them from onboarding through renewal
• Understand client objectives and align product features to meet success metrics
• Monitor customer engagement and health, addressing risks and identifying expansion opportunities
• Collaborate with Product, Support, and Sales to resolve issues and share customer feedback
• Launch and manage campaigns to increase product adoption and engagement
• Conduct regular check-ins, QBRs, and strategic sessions to drive value
• Advocate for customer needs internally and help influence product improvements
• Maintain detailed account documentation and activities in CRM tools

Preferred Qualifications

Bachelor's degree in Business, Marketing, Communications, or a related field is a plus

Benefits

• Fully remote with flexible work environment
• Opportunity to work with a diverse customer base and high-impact products
• Collaborative and fast-paced team culture
• Growth potential in a scaling organization