Junior Customer Success Manager

Summary

Join Lightcast as a Jr. Customer Success Manager (CSM) and ensure client journeys meet expectations, maximizing the value of their investment in Lightcast's Professional Services. You will identify opportunities for project expansion, cross-selling, and repeat business to drive revenue growth. Collaborate closely with the Sales team to bridge the gap between sales closure and project initiation. Build strong customer relationships through consistent communication and proactive support. Proactively manage client expectations, resolve challenges, and coordinate solutions for both client and internal issues. Identify opportunities for project expansion and cultivate relationships with current and former clients to generate future business.

Requirements

• 2+ years of experience in a Customer Success, Account Manager, or similar role, that includes customer growth, success, and issue resolution
• Project Management experience
• History of creating and upholding standards in delivering client success
• Experience analyzing data and being able to make meaningful deductions from the data
• Understanding of major vendors and software in the HR space, particularly HCM systems, including Workday, SAP, Oracle, and others

Responsibilities

• Work with external and internal clients to ensure client communication and processes are held to Lightcast’s standards
• Build strong, long-lasting customer relationships through regular communication and proactive support
• Coordinate and help solve client or internal challenges
• Managed client expectations for projects and solved problems with challenges, changes, and delays in delivery
• Coordinate and problem-solve internal challenges by working cross-functionally with different teams involved
• Discover opportunities for project expansion
• Engage with current and former professional services clients to develop future opportunities and repeat business

Preferred Qualifications

Background in the Consulting sector or Professional Services is highly preferred