Customer Success Manager

Summary

Join OneSignal, a leading omnichannel customer engagement solution, as a Customer Success Manager focused on the US Mid-Market. This role involves managing a portfolio of 20-40 customers, building relationships across the organization, and ensuring customer success. You will be responsible for onboarding, integration, and scaling the OneSignal service for partners. The position requires strong collaboration, communication, and account management skills within a B2B SaaS environment. Based in New York or California, this full-time role offers a competitive salary ($95,000-$110,000) plus On Target Earnings ($125,000-$140,000), equity, and comprehensive benefits. OneSignal prioritizes a healthy work-life balance and a positive work environment.

Requirements

• 3+ years experience in an account management (customer success) role; ideally with a B2B SaaS product
• Experience working with Salesforce, Gong, and Vitally
• Collaborative, team-oriented mindset is a requirement
• You have excellent written, verbal, and visual communication skills with serious attention to detail and strong organizational skills
• Rollup your sleeves, versatile mindset

Responsibilities

• Responsible for retaining and growing 20 to 40 Customers
• Build relationships up and across the organization to achieve success goals
• Contribute to customer onboarding
• Lead customer business reviews
• Write & publish customer feedback internally to support product roadmap

Preferred Qualifications

• Understand customer messaging and the user journey is a plus
• Friendliness & Empathy
• Accountability & Collaboration
• Proactiveness & Urgency
• Growth Mindset & Love of Learning

Benefits

• The New York and California base salary for this full time position is between $95,000 - $110,000 with an expected On Target Earnings (OTE) between $125,000 and $140,000/year
• Competitive equity program
• Comprehensive and inclusive benefits
• Remote work as the default option in the United States in California, New York, New Jersey, Oregon, Pennsylvania, Texas, Utah and Washington
• Remote work as the default option in the UK and Singapore