Remote Customer Success Manager

Summary

The job description is for a Customer Success expert at Panoptyc, a company that uses AI to detect theft in markets across the US. The role involves managing key accounts, retention, upsells, and improving customer satisfaction. The ideal candidate should have 3-6 years of Customer Success experience, 2+ years of Enterprise Customer Success experience, and be exceptionally intelligent, proactive, self-reliant, dependable, and adept at problem-solving.

Requirements

• 3-6 years of Customer Success experience
• 2+ years of Enterprise Customer Success experience
• Exceptionally intelligent, proactive, self-reliant, dependable, and adept at problem-solving

Responsibilities

Manage key accounts, retention, upsells, and improve customer satisfaction

Preferred Qualifications

• 1-3 years of Account Management experience
• Key Accounts management experience

Benefits

Annual Compensation: $40,000 - $50,000 (USD)