Customer Success Manager

Summary

Join Parkade, a company reshaping cities and combating climate change by reducing parking needs, as their first Customer Success Manager. This role is crucial for strengthening and expanding customer relationships, ensuring customer satisfaction, and driving revenue growth. You will be the primary point of contact for key partners, proactively addressing needs and advocating for customers within the company. The position requires strong communication, analytical, and problem-solving skills, along with experience in customer success or account management within a B2B technology company. Parkade offers competitive compensation, equity, benefits, and a flexible work environment.

Requirements

• At least 3+ years of customer-success or account management experience
• At least 2+ years of experience at a B2B technology company that leveraged software or hardware to delight customers
• Willing to travel to see customers, around the United States, at least a few days per month
• Resourceful: Ability to figure things out and find solutions with minimal help
• Hustle: Thrive in startups and work hard, moving fast and taking on a lot
• Communication: Top-notch communication skills, both written and verbal, with high EQ
• Excellent writing: Impeccable grammar and writing skills
• Analytical: Ability to read and create charts, notice trends, prepare dashboards, and work with spreadsheets

Responsibilities

• Develop deep relationships with customers and serve as their main point of contact, especially for the largest and most strategic partners
• Dive into data, monitor support tickets, and collaborate with other teams to identify customers needing assistance
• Spend time on calls and in-person visits with customers to understand their needs
• Ensure customers meet their goals and remain satisfied, proactively working with customers and the team
• Provide exceptional customer service, addressing issues promptly and effectively
• Identify and pursue upselling, cross-selling, and referral opportunities, collaborating with the sales team
• Dive into tasks as needed, such as spreadsheets, blog posts, or customer success issues
• Over time, define your own role and the customer success strategy for Parkade

Preferred Qualifications

• Experience with Salesforce or a similar CRM to track customer engagement
• Willingness to travel when critical to team and customer success
• Experience working closely with marketing to develop case studies

Benefits

• An equity stake in Parkade
• Competitive compensation including a strong base and a significant stake in Parkade's success
• Medical, dental, and vision insurance
• 401k, dependant care FSAs, pre-tax commuter/parking benefits
• Great culture in a small, high-caliber team
• Flexible PTO