Manager of Customer Success

Summary

Join PartsBase Inc., the world's largest online aviation marketplace, as a Manager of Customer Success! Lead and mentor a team of 3-5 account managers, focusing on driving renewals, upselling, and cross-selling. Build strong client relationships, identify business needs, and boost customer satisfaction while growing revenue. Collaborate with sales and marketing teams to achieve company goals. The ideal candidate possesses strong leadership, communication, and analytical skills, along with experience in aviation sales and account management. This fully remote position offers excellent career growth opportunities and a team-focused work environment.

Requirements

• 2+ years in a quota-carrying sales and account management role within the aviation and aerospace industry
• 3+ years in sales management
• Strong data and analytics skills
• Strong presentation, verbal, and written communication skills
• Strong negotiation skills and the ability to be assertive and persuasive without being aggressive
• Strong problem-solving skills and the ability to think on your feet
• Strong organizational and multi-tasking abilities with the ability to adapt quickly
• Ability to work independently and as part of a collaborative team
• Proficient in CRMs, data and analytics tools, and Microsoft Office Suite

Responsibilities

• Grow and manage a team of 3-5 account managers
• Monitor team performance to ensure KPIs and metrics are being met
• Proactively ensure client renewals and minimize churn
• Identify opportunities to upsell and cross-sell relevant products or services
• Build lasting relationships with key stakeholders and ensure customer satisfaction
• Develop strategies to increase revenue from existing accounts
• Work with sales and marketing teams to drive customer growth and align on strategies
• Track account health and provide regular performance updates

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Supplemental Benefits
• Paid Holidays
• Paid Time Off
• 401K after 6 Months of service
• Career Growth and Development opportunities
• Chance to make a significant impact on the growth and success of our company