Customer Success Manager

Summary

Join a fast-growing SaaS company as an International Customer Manager to manage and grow a portfolio of 200+ existing B2B clients. You will focus on renewals, upselling, and cross-selling, making 40+ calls daily. This fully remote position requires 2+ years of sales cycle or account management experience in the aviation/aerospace industry, fluency in English and Portuguese or French, and proficiency in Microsoft Office, Teams, and CRM platforms. The ideal candidate is a hunter, thrives on targets, and possesses excellent communication and negotiation skills. The company offers a competitive base salary plus uncapped commissions, medical, vision, and dental insurance, remote flexibility, PTO, paid holidays, 401k, and a collaborative team culture.

Requirements

• 2+ years of full sales cycle or account management experience in the aviation/aerospace industry (SaaS experience a plus)
• Full fluency in English and Portuguese or French (spoken and written)
• Hunter mindset – you actively seek growth opportunities and thrive on targets
• Excellent communication and negotiation skills
• Resilience – rejection doesn’t phase you, you bounce back stronger
• Ability to multitask and manage a high-volume workload
• Detail-oriented, proactive, and self-motivated
• Proficient in Microsoft Office, Teams , and CRM platforms (Oro, Salesforce, Hubspot, etc.)
• Comfortable working independently in a remote-first , collaborative team

Responsibilities

• Own the Client Relationship : Become the trusted advisor for a diverse book of business. Understand their goals and challenges, and position our SaaS solutions as the answer
• Drive Renewals : Keep churn low and customer satisfaction high by proactively managing subscription renewals
• Upsell & Cross-sell Like a Pro : Identify and close opportunities to expand account value across product lines
• Be a Revenue Driver : Hit and exceed your revenue goals while ensuring customers grow with us
• Move Fast, Think Smart : Thrive in a fast-paced, metric-driven environment. Your ideas and agility will help shape how we scale
• Collaborate Across Teams : Work closely with sales, marketing, and customer success to deliver an exceptional customer experience
• Track & Report : Use CRM tools like Oro (or similar) to track account health and maintain accurate records

Benefits

• Competitive base salary + uncapped commissions
• Medical, vision, dental insurance
• Remote flexibility
• 10 days of PTO
• 6 paid holiday
• 401k
• Collaborative, high-performance team culture
• Transparent career progression pathways
• On-the-job coaching and access to global best practices