Passport is hiring a
Customer Success Manager

Summary

Join Passport as a Customer Success Manager to manage customer relationships post-implementation, guide them on utilizing the platform, and create tailored growth strategies. This role requires 3-4 years of work experience, preferably in account management or customer success, with a focus on customer experience and empathy.

Requirements

3-4 years work experience with at least 2 years in account management or customer success

Responsibilities

• Make it your mission to create an exceptional Passport experience for customers post-implementation
• Own the success of your customer base, ensuring they realize the full value of Passport and additional products
• Partner directly with customers to create tailored growth strategies
• Serve as a go-to resource for customer needs and pain points
• Build relationships with key customer stakeholders
• Work closely with 3PL partners to ensure a seamless experience for shared customers
• Collaborate on scaling internal processes and workflows for successful customer engagement and management, and work cross-functionally within Passport to deploy them

Preferred Qualifications

ECommerce and Salesforce experience are a bonus!

Benefits

• Competitive cash and equity packages
• Healthcare, dental, and vision
• 401(K) Match
• Bi-Annual Remote Work funds
• 100% remote work environment #LI-Remote
• Company issued laptop
• Flexible PTO
• Themed happy hours - bring on the Zoom comedians, pop-a-shot contests, and sip ‘n paints!
• Quarterly team (virtual) gatherings and annual all-company offsites in cities around North America
• Learning & Development Fund for upskilling or products to improve your day-to-day work life
• One-time remote work set-up stipend to make your at-home office dazzle
• Teammates around the world in 8 different time zones!