Customer Success Manager

Summary

Join Pavago as a Customer Success Manager and play a pivotal role in supporting our growing customer base. You will guide new users through onboarding, manage data, provide customer support, and engage in proactive communication. This dynamic, remote role requires multitasking, a customer-centric mindset, and fluency in English and Spanish. You will handle various administrative tasks and contribute to process improvement. This is an ideal opportunity for a proactive individual who thrives in a fast-paced environment and is open to diverse challenges. Grow with us and make a meaningful impact on our customers' experience.

Requirements

• Experience with Slack, Notion, Microsoft Excel and Aircall
• Fluent in both English and Spanish, with excellent communication skills to engage effectively with customers
• Open to taking on new challenges and working on various tasks as the role evolves

Responsibilities

• Guide new users through the registration and payment process using our application, ensuring a seamless and positive experience
• Handle spreadsheets of tenant information, format the data to ensure compatibility with our application, and create yards and units as needed
• Provide ongoing support to existing customers, address inquiries, and troubleshoot issues to ensure a smooth experience
• Engage in proactive outreach to customers via phone or email in both English and Spanish to assist with onboarding and payment completion
• Support various administrative tasks as the company grows, adapting to new responsibilities as they arise
• Build and enhance internal onboarding processes and systems based on observed gaps and consistent issues

Preferred Qualifications

• You are comfortable juggling multiple responsibilities and adapting to new challenges as they arise
• You have a passion for helping customers succeed and enjoy guiding them through the onboarding process
• Your ability to communicate fluently in English and Spanish ensures clarity and builds trust with a diverse customer base
• You can manage and format data precisely, ensuring accuracy and consistency
• Your ability to remain patient and understanding, even when dealing with difficult or rude customers, helps to maintain a positive customer experience

Benefits

Remote work