Customer Success Manager

Summary

Join Pavago as a Customer Success Manager and play a pivotal role in driving client success using HubSpot. This full-time, remote position requires strong HubSpot expertise and exceptional communication skills. You will be responsible for client onboarding, strategy development, project management, and reporting. The ideal candidate possesses a strong understanding of HubSpot, buyer personas, and project management methodologies. This role demands excellent communication, organizational, and problem-solving skills. You will collaborate with internal teams and clients to ensure successful project delivery and client satisfaction. The position offers a dynamic and collaborative work environment.

Requirements

• Strong working knowledge of HubSpot (Sales, Marketing, or Service Hub experience preferred)
• Understanding of buyer personas, the buyer’s journey, SEO, and keyword strategies
• Previous experience in client success, project management, or digital strategy roles
• Ability to translate marketing and business objectives into structured project plans
• Excellent written and verbal communication skills
• Ability to manage multiple deadlines and maintain attention to detail
• High degree of professionalism and interpersonal skills when working with clients and internal teams
• Willingness to continuously learn and maintain HubSpot certifications

Responsibilities

• Participate in sales calls as a solution engineer to demonstrate HubSpot capabilities and map tailored solutions for prospects
• Create strategic HubSpot implementation plans based on client goals, personas, and buyer journeys
• Serve as the lead point of contact for assigned client projects, ensuring clarity and alignment from pre-sale to execution
• Ensure project deliverables are completed on time, within budget, and to the highest standard
• Assign tasks in Teamwork (project management system) and manage cross-functional collaboration
• Support internal implementation team with clear documentation, updates, and strategic input
• Oversee execution of your own client-related deliverables when applicable
• Hold recurring progress meetings with clients to review performance, field questions, and discuss strategic direction
• Clearly communicate client feedback, needs, and insights to appropriate internal stakeholders
• Analyze project results and suggest actionable next steps for continuous improvement
• Assist with the creation of monthly reports for all company clients

Preferred Qualifications

Familiarity with Teamwork, Asana, Trello, or other project management tools is a plus