Customer Success Manager

Summary

Join Pavago as a Customer Success Manager and play a pivotal role in driving client success using HubSpot. This full-time, remote position, operating within US hours, demands a strategic approach to client onboarding, project management, and communication. You will participate in sales calls, develop implementation plans, and serve as the primary point of contact for assigned projects. Responsibilities include ensuring projects are completed on time and within budget, managing cross-functional collaboration, and providing regular progress reports to clients. Success in this role requires a strong understanding of HubSpot, excellent communication skills, and the ability to manage multiple projects simultaneously.

Requirements

• You have a strong understanding of HubSpot and know how to translate complex needs into effective strategies
• You’re confident in leading conversations with clients and cross-functional teams
• You think strategically and act tactically balancing big-picture goals with day-to-day deliverables
• You’re organized, dependable, and can handle multiple projects simultaneously
• You communicate with clarity, professionalism, and empathy
• Strong working knowledge of HubSpot (Sales, Marketing, or Service Hub experience preferred)
• Understanding of buyer personas, the buyer’s journey, SEO, and keyword strategies
• Previous experience in client success, project management, or digital strategy roles
• Ability to translate marketing and business objectives into structured project plans
• Excellent written and verbal communication skills
• Ability to manage multiple deadlines and maintain attention to detail
• High degree of professionalism and interpersonal skills when working with clients and internal teams
• Willingness to continuously learn and maintain HubSpot certifications

Responsibilities

• Participate in sales calls as a solution engineer to demonstrate HubSpot capabilities and map tailored solutions for prospects
• Create strategic HubSpot implementation plans based on client goals, personas, and buyer journeys
• Serve as the lead point of contact for assigned client projects, ensuring clarity and alignment from pre-sale to execution
• Ensure project deliverables are completed on time, within budget, and to the highest standard
• Assign tasks in Teamwork (project management system) and manage cross-functional collaboration
• Support internal implementation team with clear documentation, updates, and strategic input
• Oversee execution of your own client-related deliverables when applicable
• Hold recurring progress meetings with clients to review performance, field questions, and discuss strategic direction
• Clearly communicate client feedback, needs, and insights to appropriate internal stakeholders
• Analyze project results and suggest actionable next steps for continuous improvement
• Assist with the creation of monthly reports for all company clients

Preferred Qualifications

Familiarity with Teamwork, Asana, Trello, or other project management tools is a plus