Remote Customer Success Manager

Summary

The job is for a Customer Success Manager at Glide, an embedded fintech platform. The role involves customer implementations, sales support, account management, data analysis, record maintenance, identifying new business opportunities, and having relevant experience in early-stage companies and large-scale software projects. Additional qualifications are preferred but not mandatory.

Requirements

• Customer-facing experience at an early-stage company
• Strong understanding of SaaS business models and large-scale software implementation projects
• Excellent communication and negotiation skills
• Technical understanding of fintech products
• Experience working with agile engineering and design teams

Responsibilities

• Run customer implementations from kickoff to go-live, including requirements gathering, implementation calls, User Acceptance Testing meetings, and bug reporting
• Work alongside sales team and founders to help close prospective customers
• Oversee customer account management, including formal communications of product updates and roadmaps
• Analyze customer data to ideate and recommend new features and enhancements
• Maintain an accurate record of all customer interactions and transactions, reporting and escalating issues as needed
• Identify and develop new business opportunities with existing clients

Preferred Qualifications

• Previous experience in a product or customer-facing role at a fintech or FinServ company
• Experience with data analysis tools such as SQL
• Familiarity with project management tools, customer success software and CRM systems
• A collaborative, entrepreneurial spirit

Benefits

• Competitive Compensation
• Wellbeing Credits (for US employees)
• Lunch on us (for US employees)
• Best Tools
• Remote-Friendly
• Health, dental, and vision insurance