Remote Customer Success Manager

Summary

Join our team as a seasoned Customer Success Manager (CSM) to lead the success of our most strategic accounts in the Sports vertical. This role requires a proactive professional with a passion for building strong relationships and driving superior customer value.

Requirements

• 4 -7 years’ experience managing a book of business in recurring revenue including managing the renewal and/or upsell process
• 2-3 years experience working within social media marketing, digital asset management technology, or relevant sports business experience
• Executive presence and ability to concisely articulate value to anyone, at any level within our customer base
• Deep understanding of customer success methodologies and best practices
• Proven track record in growing and expanding revenue streams
• Entrepreneurial mindset for business strategy and customer success
• Excellent problem solving and analytical skills
• Highly organized and process-oriented, comfortable with basic data analysis

Responsibilities

• Manage a high volume (100-150 accounts) strategic portfolio of sports customers deploying a blended approach of digital tech touch and dedicated one-on-one touchpoints
• Collaborate with clients to identify areas for improvement and implement strategies to optimize their use of the PhotoShelter platform, Socialie by PhotoShelter and its integrations
• Function as a trusted advisor and product expert, providing strategic consultations and ongoing support to help clients achieve their business goals
• Proactively develop and implement strategic account plans to maximize customer lifetime value and ensure high retention rates
• Deliver impactful training sessions and customer success calls to educate clients and drive product adoption, including demonstrating how to best use new features and capabilities
• Lead the renewal process from start to finish, including negotiation and contract finalization

Benefits

• Competitive annual salary
• Variable pay incentives
• 401(k) with company match
• Insurance coverage (medical, dental and vision, life)
• Generous PTO
• Commuter benefits