Customer Success Manager

Summary

Join Plan A as a Customer Success Manager DACH to lead customer experience and drive business growth in the DACH region. As a trusted advisor, you'll manage client relationships, become an expert on the Plan A platform, and guide customers on sustainability and carbon accounting.

Requirements

• 5+ years of demonstrated success in customer relationship management or complex project management, ideally at a growing startup working with SMBs and Enterprises in the DACH region
• Demonstrated consistent record of building and fostering durable business relationships; remain calm and collected when facing crisis or criticism and celebrate customers’ successes with them
• Comfort in working cross-functionally, aligning with sales leaders, product teams or customers at the biggest companies in the world to make sure our customers achieve their goals
• Savvy and tactful communicator with experience managing complex business relationships; intuitively find the right tone and feel comfortable working with people from a wide range of backgrounds
• Comfortable working in fast-paced environments, identifying priorities and overseeing multiple tasks simultaneously

Responsibilities

• Act as a trusted advisor to our large customers in DACH and ensure their success
• Manage the client relationships, ranging from your counterparts to senior stakeholders within our client's organisations
• Become an expert on the Plan A platform by leveraging deep product and carbon accounting knowledge, resolving partners’ pain points and identifying opportunities for future product development
• Guide our customers on strategic questions related to sustainability and carbon accounting, leveraging the strengths of our subject-matter experts
• Work with our technical teams to ensure client feedback is heard and shape the future of our product pipeline
• Work with our sales team to translate customer opportunities into commercial value
• Design operational strategy and push execution; continuously working to scale processes and systems to drive rapid growth

Preferred Qualifications

• Experience in the realm of carbon accounting, corporate sustainability, or ESG reporting
• Native or fluent German speaker

Benefits

• Participate in our VSOP program and share in the company's long-term growth and success
• Discounts and benefits are available through the Plan A Corporate Benefits Platform, with an online portfolio offering a variety of sustainable brands
• Monthly team activities
• Company on- and off-sites
• Weekly in-person team gatherings
• Flexibility to work remotely, in-office, or a combination of both
• 28 vacation days per year
• 30 days of working-from-anywhere
• 1 volunteering day per year, plus annual educational leave