Planet is hiring a
Customer Success Manager

Summary

Join Planet and be a part of our mission to change the way people see the world. We are looking for a Customer Success Manager specializing in the Defense and Intelligence sectors.

Requirements

• 4+ years of demonstrated success in Customer Success, account management, or related fields
• Proven experience collaborating with the U.S. Department of Defense and/or Intelligence Community
• Excellent orientation towards delivering solutions and value to clients
• Proficient in remote sensing, GIS, or geospatial imagery products, particularly in their applications within the DoD and IC sectors
• Demonstrated strong problem-solving abilities and a proactive approach to work
• Highly proficient in multitasking, independent work, prioritization, and time management
• Technical expertise in remote sensing platforms and solutions
• Skilled in capturing customer requirements (Voice of the Customer) and effectively communicating needs and impacts to both leadership and product teams
• Hands-on experience with geospatial software such as QGIS, SocketGXP, Esri products, GDAL, or equivalent
• Exceptional verbal and written communication skills in English
• Flexibility and willingness to travel as required

Responsibilities

• Build and maintain long-lasting customer relationships
• Explain and train customer on different Planet platforms, product and solutions
• Assist customers to expand their usage and adoption of our products
• Ensure successful onboarding, training of new customers and ensure effective use of products
• Act as internal advocate for customer & face of Planet
• Identify and drive expansion opportunities while managing renewals through strategic collaboration with Account Executives
• Provide excellent customer experience, ensure successful delivery of our services, produce timely solutions according to customer needs and goals
• Communicate consistently with clients throughout the contract life-cycle, escalating important issues where needed
• Work closely with sales representatives and other teams across the company
• Bring domain knowledge and be the trusted advisor to our customers

Benefits

• Comprehensive Health Plan
• Wellness program and onsite massages in specific offices
• Flexible Time Off
• Recognition Programs
• Commuter Benefits
• Tuition Reimbursement and access to LinkedIn Learning
• Parental Leave
• Offsites and Happy Hours
• Volunteering Benefits