Postman is hiring a
Customer Success Manager

Summary

Join Postman, a leading API platform, in their search for Customer Success Managers who will drive customer engagement at scale. This role is perfect for ambitious and adaptable individuals eager to push the boundaries of traditional customer success.

Requirements

• 3+ years of experience in Customer Success, preferably for companies in the development tooling space
• Comfortable leveraging both 1:1 and 1:Many strategies to support a diverse customer base. Ability to think critically about how to scale engagement without sacrificing the quality of the customer experience
• Aptitude for analyzing customer usage data to inform decisions, identify opportunities for use case expansion, and contribute to product improvement
• Outstanding verbal and written communication abilities, along with a knack for building strong relationships with customers and internal stakeholders
• Skilled at problem-solving, decision-making, and ability to navigate challenging situations professionally. Quick learner; comfortable in a fast-paced, evolving environment
• Ability to grasp complex product functionalities and articulate them to customers of varying technical levels
• Experience leading cross-functional projects, demonstrating the ability to manage timelines, resources, and stakeholder expectations effectively
• A history of acting as a customer advocate, influencing product development and operational changes to meet customer needs and enhance their success
• Deep knowledge of the technology and SaaS landscape, with specific experience in API development and management tools. Understanding of the challenges and opportunities within the industry that Postman operates
• Bachelor's degree in Computer Science, Engineering, Business, Marketing, Communication, Information Technology, or related fields

Responsibilities

• Design and execute scalable success plans that drive rapid adoption, value realization, and loyalty across a large and diverse customer base
• Monitor customer data to identify emerging opportunities and risks. Engage with customers through regular check-ins, encouraging continuous engagement and utilization of the platform to its fullest potential
• Collaborate with our Sales organization to expand use cases & uncover opportunities. Work with our Renewals team to ensure on-time contract renewals for annual customers. Equip our Product team with insights so they can reduce customer friction. Ensure our CRM is detailed and accurate
• Embrace a culture of experimentation and continuous improvement, testing new approaches to customer engagement and success at scale. Stay abreast of industry trends and best practices to ensure Postman remains at the forefront of customer success

Benefits

• Competitive salary and equity package
• Comprehensive medical, dental, and vision insurance
• Unlimited PTO
• Wellness program offers fitness-related reimbursements, a meal stipend, home office set-up reimbursement, internet reimbursement, book reimbursements for professional development, and a training platform for continued learning and education for personal growth