Quisitive is hiring a
Customer Success Manager

Summary

Join the Quisitive team as a Senior Customer Success Manager to provide technical leadership and growth for our subscription-based customers. This remote role can be located anywhere in the United States, but we prefer candidates located in Dallas, Austin, Denver, Phoenix or Tampa.

Requirements

• Enjoy working in cross-functional teams, have a positive attitude, a proactive personality, and a passion for exceeding expectations!
• Manage complex client and internal relationships from a proactive perspective
• Customer service mentality: patience, empathy, even-keeled demeanor, and the utmost professionalism
• Experience working with IT and business decision-makers and stakeholders
• Ability to deescalate potentially sensitive client situations and have challenging conversations
• Excellent written/verbal communication and creative problem-solving skills
• 5-8 years of project, account, and/or customer management experience and history of attaining client growth targets
• Level 100-200 understanding of Microsoft cloud products (Microsoft 365, Azure, Copilot, etc.) from a business user perspective
• Experience in the Information Technology services and/or consulting industry
• Ability to obtain Microsoft technical certifications in first three months
• Ability to work in an Agile environment
• Bachelor’s Degree or equivalent

Responsibilities

• Be the “Voice of the Customer” to secure Quisitive solutions and resources which satisfy client business needs
• Build trusted one-to-many relationships in your client organizations and understand their desired outcomes
• Promote and position Quisitive solutions and services with the goal of growing revenue
• Support planning and roadmap activities between your customers and Quisitive teams
• Advocate for Quisitive team members by providing two-way feedback on service delivery, risks, and opportunities
• Communicate and manage resourcing and service escalation when necessary
• Gather, organize, and document business objectives and issues; including report creation

Preferred Qualifications

• PMI – Project Management Professional or CAPM – Certified Associate in Project Management
• Certifications or experience in change management (Prosci)
• Microsoft certifications (AZ 900, AI 900, MS-900)
• Business Analyst or pre-sales experience to gather client requirements and build out solution backlog
• Experience in a Customer Success role managing subscription retention and revenue growth
• Experience with project, account, or solutions management within a Microsoft services organization
• Management of Microsoft 365 (Productivity, Security, etc.) or Azure projects