Whatagraph is hiring a
Customer Success Manager

Summary

Join our team as a Customer Success Manager based in Vilnius or remotely to provide exceptional care to our diverse global customers, spanning from the United States to Australia. In this role, you'll be at the forefront of building strong and lasting relationships, ensuring customers worldwide maximize value from our platform.

Requirements

• 2+ years of sales experience within SaaS, software, digital marketing, or agency areas, demonstrating a successful track record of customer retention and growth
• Strong sales instinct with excellent presentation and negotiation skills
• Proactive approach and persistence in identifying and expanding relationships within customer organizations
• Customer-centric mindset with a strong sense of ownership and a drive to go above and beyond for assigned customer portfolios
• A passion and commitment towards self-development and personal growth
• Adaptability and ability to thrive in a fast-paced B2B SaaS environment
• Availability to work during North American business hours (15:00 - 24:00 GMT+3)
• Fluency in written and spoken English with exceptional communication skills

Responsibilities

• Serve as the main contact for managed customer portfolio, maintain regular communication via calls, online meetings and emails and build relationships with key stakeholders across various departments
• Proactively manage customer renewals and identify expansion opportunities with budget holders across various departments to ensure the revenue of the managed customer portfolio is expanding, contributing to NRR and overall business growth
• Define and execute high-quality success plans for dedicated accounts, focusing on adoption and growth based on clients' main use cases
• Proactively engage clients by translating product knowledge and innovations into a winning strategy, become a trusted product expert and help customers achieve their business goals and maximize Whatagraph value proposition
• Work closely with other departments to ensure a unified approach to customer success, addressing client issues, improving product features, and acting as a liaison between clients and our product team, providing feedback and insights for continuous improvement
• Continuously monitor and analyze customer data to gain insights into usage patterns and behaviors, enhancing customer behavior and overall experience at every stage of the customer lifecycle, including onboarding, adoption, expansion, and renewal