Customer Success Manager
![Logo of Quisitive](https://cdn.jobscollider.com/logo/quisitive-327a.webp)
Quisitive
Job highlights
Summary
Join Quisitive's Managed Services team as a Senior Customer Success Manager! This remote role, preferably located in Dallas, Austin, Denver, Phoenix, or Tampa, requires 5-8 years of experience in project, account, or customer management, along with a Level 100-200 understanding of Microsoft cloud products. You will be responsible for ensuring client success, driving account growth, and acting as a customer advocate. The position involves building relationships, promoting Quisitive solutions, and collaborating with internal teams. Quisitive offers a high-performing culture, opportunities for professional growth, and the chance to contribute to innovative solutions. This is a consultative, billable position measured on customer satisfaction and meeting account growth targets.
Requirements
- Enjoy working in cross-functional teams, have a positive attitude, a proactive personality and a passion for exceeding expectations!
- Manage complex client and internal relationships from a proactive perspective
- Possess a customer service mentality: patience, empathy, even-keeled demeanor, and the utmost professionalism
- Have experience working with IT and business decision-makers and stakeholders
- Be able to deescalate potentially sensitive client situations and have challenging conversations
- Possess excellent written/verbal communication and creative problem-solving skills
- Have 5-8 years of project, account, and/or customer management experience and history of attaining client growth targets
- Have a Level 100-200 understanding of Microsoft cloud products (Microsoft 365, Azure, Copilot, etc.) from a business user perspective
- Have experience in the Information Technology services and/or consulting industry
- Be able to obtain Microsoft technical certifications in first three months
- Be able to work in an Agile environment
- Have a Bachelor’s Degree or equivalent
Responsibilities
- Be the “Voice of the Customer” to secure Quisitive solutions and resources which satisfy client business needs
- Build trusted one-to-many relationships in your client organizations and understanding their desired outcomes
- Promote and positioning Quisitive solutions and services with the goal of growing revenue
- Support planning and roadmap activities between your customers and Quisitive teams
- Advocate for Quisitive team members by providing two-way feedback on service delivery, risks, and opportunities
- Communicate and manage resourcing and service escalation when necessary
- Gather, organize, and document business objectives and issues; including report creation
Preferred Qualifications
- PMI – Project Management Professional or CAPM – Certified Associate in Project Management
- Certifications or experience in change management (Prosci)
- Microsoft certifications (AZ 900, AI 900, MS-900)
- Business Analyst or pre-sales experience to gather client requirements and build out solution backlog
- Experience in a Customer Success role managing subscription retention and revenue growth
- Experience with project, account, or solutions management within a Microsoft services organization
- Management of Microsoft 365 (Productivity, Security, etc.) or Azure projects
Share this job:
Similar Remote Jobs
- 💰$97k-$142k📍United States
- 📍Germany
- 💰$35k-$41k📍Portugal
- 📍Singapore
- 💰$46k-$57k📍Canada
- 💰$125k-$145k📍United States
- 📍Canada
- 💰$119k-$190k📍United States
- 📍South Africa
- 💰$85k-$100k📍United States