Customer Success Manager

Logo of Quisitive

Quisitive

📍Remote - United States

Job highlights

Summary

Join Quisitive's Managed Services team as a Senior Customer Success Manager! This remote role, preferably located in Dallas, Austin, Denver, Phoenix, or Tampa, requires 5-8 years of experience in project, account, or customer management, along with a Level 100-200 understanding of Microsoft cloud products. You will be responsible for ensuring client success, driving account growth, and acting as a customer advocate. The position involves building relationships, promoting Quisitive solutions, and collaborating with internal teams. Quisitive offers a high-performing culture, opportunities for professional growth, and the chance to contribute to innovative solutions. This is a consultative, billable position measured on customer satisfaction and meeting account growth targets.

Requirements

  • Enjoy working in cross-functional teams, have a positive attitude, a proactive personality and a passion for exceeding expectations!
  • Manage complex client and internal relationships from a proactive perspective
  • Possess a customer service mentality: patience, empathy, even-keeled demeanor, and the utmost professionalism
  • Have experience working with IT and business decision-makers and stakeholders
  • Be able to deescalate potentially sensitive client situations and have challenging conversations
  • Possess excellent written/verbal communication and creative problem-solving skills
  • Have 5-8 years of project, account, and/or customer management experience and history of attaining client growth targets
  • Have a Level 100-200 understanding of Microsoft cloud products (Microsoft 365, Azure, Copilot, etc.) from a business user perspective
  • Have experience in the Information Technology services and/or consulting industry
  • Be able to obtain Microsoft technical certifications in first three months
  • Be able to work in an Agile environment
  • Have a Bachelor’s Degree or equivalent

Responsibilities

  • Be the “Voice of the Customer” to secure Quisitive solutions and resources which satisfy client business needs
  • Build trusted one-to-many relationships in your client organizations and understanding their desired outcomes
  • Promote and positioning Quisitive solutions and services with the goal of growing revenue
  • Support planning and roadmap activities between your customers and Quisitive teams
  • Advocate for Quisitive team members by providing two-way feedback on service delivery, risks, and opportunities
  • Communicate and manage resourcing and service escalation when necessary
  • Gather, organize, and document business objectives and issues; including report creation

Preferred Qualifications

  • PMI – Project Management Professional or CAPM – Certified Associate in Project Management
  • Certifications or experience in change management (Prosci)
  • Microsoft certifications (AZ 900, AI 900, MS-900)
  • Business Analyst or pre-sales experience to gather client requirements and build out solution backlog
  • Experience in a Customer Success role managing subscription retention and revenue growth
  • Experience with project, account, or solutions management within a Microsoft services organization
  • Management of Microsoft 365 (Productivity, Security, etc.) or Azure projects

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