Customer Success Manager

Summary

Join Quizizz's schools team as a Customer Success Manager, focusing on partnering with K-12 schools across the U.S. This high-scale position involves managing numerous accounts with varying Annual Recurring Revenue (ARR). You will own the renewal process, build stakeholder relationships, deliver value-driven conversations, mitigate churn risks, and uncover growth opportunities. Collaboration with internal teams is crucial for customer success and retention. The role requires strong data insights and the use of sophisticated Customer Success tools to achieve strategic goals and enhance the educational journey. This position is based in Texas and requires deep knowledge of the Texas education system.

Requirements

• Strong relationships or experience working with Texas-based educational leaders, including districts, ESCs (Education Service Centers), or charter organizations
• Deep understanding of Texas Essential Knowledge and Skills (TEKS) and their impact on instructional goals and practices
• Familiarity with Texas-specific funding sources, including state and federal programs such as the Foundation School Program (FSP), Title funding, and ESSER allocations
• Knowledge of Texas education legislation and policies that affect district and school-level decision-making, with the ability to anticipate and respond to potential challenges or opportunities
• Proven ability to navigate and leverage regional priorities to support customer renewals and drive expansion efforts across Texas school districts
• Must reside in Texas
• Excellent written communication skills and impeccable grammar
• Experience in ed-tech Customer Success sector is a must have
• Working with CRMs such as Salesforce is a must have

Responsibilities

• Own the Renewal Process: Proactively manage and drive renewals for your district accounts, ensuring a seamless and positive experience to maintain long-term partnerships
• Strategic Stakeholder Engagement: Build and nurture relationships with key customer stakeholders to identify their priorities, address concerns, and highlight the value of our solutions
• Deliver Value-Driven Conversations: Regularly demonstrate the ROI and impact of our products by aligning customer goals with our platform's capabilities to reinforce the value proposition
• Mitigate Churn Risks: Identify at-risk accounts early through health checks and engagement signals, and implement tailored action plans to re-engage and retain them
• Uncover Growth Opportunities: Partner with customers to identify ways to expand adoption, upsell additional offerings, and drive deeper product usage that aligns with their strategic objectives
• Collaborate for Success: Work cross-functionally with Sales, Onboarding, and Support teams to ensure customers achieve success and meet milestones that lead to retention and growth
• Track & Report Progress: Monitor key metrics (e.g., product adoption, usage, health scores) to track progress, report outcomes, and guide conversations that drive retention and expansion
• Drive increased product usage within your book of business (BoB), identifying and supporting low-usage accounts to maximize their engagement
• Initiate proactive outreach to encourage and boost product adoption
• Maintain regular engagement through various touchpoints throughout the customer journey
• Capture and document insights from interactions, contributing to the voice of the customer (VOC) initiatives to inform and enhance our offerings

Preferred Qualifications

We value your skills and work ethic more than the number of years you've worked, but you would likely need at least 5 years of experience in the field of customer success

Benefits

• 100% healthcare coverage for you and your dependents
• Competitive compensation
• Unlimited PTO and flexible remote and hybrid work
• Additional health, financial, and professional development benefits