Customer Success Manager

Summary

Join HubSpot as a UK/I Customer Success Manager and leverage your creativity to solve customer problems, build lasting relationships, and guide businesses toward inbound success using HubSpot software. You will act as a trusted advisor, deeply understanding customer needs and aligning them with HubSpot resources. This role involves managing 100-200 customer accounts, proactively engaging in deep-dive meetings, and reactively addressing customer inquiries. You will promote HubSpot product growth within your customer base and provide technical solutions. The position offers flexibility with remote work options across several European countries and a dynamic work environment.

Requirements

• Fluency in written and spoken English, with experience working with UK/I market clients
• 2+ years of experience in a client-facing or account management role
• Business savvy with consultative, problem solving, and issue resolution skills
• Strong knowledge of the media/digital landscape
• Motivated self-starter who is hungry to learn and can provide strong examples of how they have achieved results while balancing demanding expectations
• Super organised, quick learner who works well under pressure
• Strong negotiation skills, comfortable navigating financial conversations, and dealing with cancellations
• It’s easy for you to build and maintain relationships, manage expectations, and identify issues that require escalation
• Knowledge of Inbound Marketing or the aptitude to learn it quickly and independently are required

Responsibilities

• Manage 100 – 200 customer relationships
• Work with your customers on a regular basis to understand their goals and aligning them with the necessary resources to achieve them
• Partner with different teams at HubSpot to 'solve for the customer' including onboarding, up-sell/x-sell, and renewals
• Promote the growth of your install base by uncovering, scoping and qualifying opportunities where customers can use more Hubspot products and services to ensure customer retention and growth
• Understand technical roadblocks and make recommendations on solution implementation and core integrations using Hubspot to overcome them
• Support an on-going partner relationship to maximise acquisition, retention, and up-sell rates

Benefits

• This role is open in our Dublin, Berlin, London, Paris, Madrid or Ghent office or remote from anywhere in Ireland, Germany, UK, France , Spain or Belgium
• At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee, or work from the Office, we want you to start your journey here by building strong connections with your team and peers