Referrals.com is hiring a
Customer Success Manager

Summary

Join Sprout Social's Sales & Success team as a Customer Success Manager, Onboarding to onboard and train new and existing customers. This role offers opportunities for career growth and development, with a focus on delivering exceptional customer experiences.

Requirements

• 2+ years experience in an account management / client relationship role in the technology industry
• Professional English fluency in verbal and written communication
• Experience delivering product training sessions via web conference software (or alternatively professional experience in adult education)
• In-depth knowledge of social media platforms, and a general understanding of the social media industry
• Able to work hours for the Europe, Middle East, and Africa (EMEA) region

Responsibilities

• Provide customers a tailored and value-driven onboarding experience that ensures customers are set up for success in achieving their business goals
• Ensure our new customers are set up for success and have a customer-first mindset
• Handle a high volume of communication, prioritizing multiple methods of communication at the same time, and never sacrifice the customer experience
• Consistently meet and exceed quantitative goals and exemplify qualitative behaviors that support team members and customers

Preferred Qualifications

• Able to identify and align a customer’s goals and objectives with Sprout’s value, capabilities and solution
• Ability to manage simultaneous software implementations for multiple clients
• Superior organizational skills
• Excellent communication skills, both written and verbal
• Salesforce.com or other CRM experience is a plus

Benefits

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders