Remote Senior Enterprise Customer Success Manager

Summary

Join Signifyd as a Senior Customer Success Manager and drive customer success, net retention, and expansion within assigned accounts. Combine technology expertise, business acumen, and passion for customer success to deliver expected outcomes.

Requirements

• 5+ years of Customer Success Management and/or Account Management; technology background required
• Proven customer management experience with large and complex accounts
• Excellent communication and presentation skills
• Professional fluency in Portuguese, English and Spanish
• An analytical and metrics-driven work style
• Ability to analyze complex situations and develop associated action plans and lead teams to achieve key objectives
• Deep experience generating and manipulating data for internal and external presentations (GSuite, Microsoft Excel, Looker, etc.)
• Driven, resourceful, detail-oriented, and highly organized
• Self-starter who thrives under ambiguity in a fast-paced, deadline-oriented environment

Responsibilities

• Oversee the customer lifecycle and ensure ongoing client satisfaction and retention of a portfolio of assigned clients
• Leverage knowledge of the Signifyd platform to advise on best practices around product usage with end-users
• Identify, establish, and strengthen relationships with current and potential stakeholders within your accounts
• Successfully close renewals and seek out additional expansion opportunities within your book of business
• Ensure swift resolution of account issues by leveraging resources from cross-functional teams, as needed
• Work closely with Marketing to identify and convert successful customers into advocates
• Embody Signifyd values and serve as a role model for other team members
• Develop collateral and conduct periodic business reviews with client executive teams
• Act as a face of the company at trade shows and other key industry events, both virtually and in person

Benefits

• Health, Dental & Vision Insurance
• Life Insurance of 24 months salary
• Annual Performance Bonus
• Christmas Bonus of 1 Month’s Salary
• Food Vouchers
• Stock Options
• Paid Parental Leave
• Flexible Work Arrangements
• Telework Stipend for Home Internet
• 12 Paid Vacation Days with 85% Vacation Premiums
• Paid Holidays
• Company Social Events
• Signifyd Swag
• Dedicated learning budget through Learnerbly
• On-Demand Therapy for all employees & their dependents