Eppo is hiring a
Customer Success Manager

Summary

Join our team as a seasoned Customer Success Manager at Eppo, where you'll serve as a trusted advisor, thought leader, and revenue generator. You'll manage multiple stakeholders, create clear roadmaps, lead with a solutions-based mindset, and execute on goals.

Requirements

• Track record of meeting or exceeding ARR growth and logo retention rates
• Successfully managing and navigating strategic accounts with multiple stakeholders to expand value
• Leading and owning renewal and expansion conversations to completion
• Taking the initiative to create or build customer materials with high attention to detail and polish

Responsibilities

• Responsible for an annual ARR growth and logo retention rate
• Manage a mix of customers (25-30) at various stages of the experiment/data maturity curve
• Own the end-to-end customer journey, from onboarding to renewal/expansion, and grow existing relationships
• Develop an engagement and success plan for each customer
• Schedule and lead recurring weekly, monthly, and QBR meetings depending on the customer success plan and engagement strategy
• Lead and own renewal and expansion initiatives to fruition
• Work with cross-functional teams to amplify the voice of the customer and escalate their needs, issues, and requests to the proper internal teams

Benefits

• Competitive salary, including early team equity
• Top-of-the-line health, dental, and vision insurance
• New laptop/equipment of your choice and whatever else you need to be productive
• Compensation for learning materials, tools, and resources to help you learn and grow