Remote Customer Success Manager
Eppo
π΅ $120k-$160k
πRemote - United States
Please let Eppo know you found this job on JobsCollider. Thanks! π
Job highlights
Summary
Join our team as a seasoned Customer Success Manager at Eppo, where you'll serve as a trusted advisor, thought leader, and revenue generator. You'll manage multiple stakeholders, create clear roadmaps, lead with a solutions-based mindset, and execute on goals.
Requirements
- Track record of meeting or exceeding ARR growth and logo retention rates
- Successfully managing and navigating strategic accounts with multiple stakeholders to expand value
- Leading and owning renewal and expansion conversations to completion
- Taking the initiative to create or build customer materials with high attention to detail and polish
Responsibilities
- Responsible for an annual ARR growth and logo retention rate
- Manage a mix of customers (25-30) at various stages of the experiment/data maturity curve
- Own the end-to-end customer journey, from onboarding to renewal/expansion, and grow existing relationships
- Develop an engagement and success plan for each customer
- Schedule and lead recurring weekly, monthly, and QBR meetings depending on the customer success plan and engagement strategy
- Lead and own renewal and expansion initiatives to fruition
- Work with cross-functional teams to amplify the voice of the customer and escalate their needs, issues, and requests to the proper internal teams
Benefits
- Competitive salary, including early team equity
- Top-of-the-line health, dental, and vision insurance
- New laptop/equipment of your choice and whatever else you need to be productive
- Compensation for learning materials, tools, and resources to help you learn and grow
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Please let Eppo know you found this job on JobsCollider. Thanks! π