Customer Success Manager

Summary

Join our Customer Success team as a Customer Success Manager and ensure Reform clients have a seamless experience from design to installation. You will support clients and internal teams, proactively resolve issues, and review designer orders for accuracy. A keen eye for detail and design appreciation are crucial. This is a fully remote position, preferably near one of our retail showrooms. We offer a competitive base salary, PTO, paid holidays, 401k matching, and health insurance. Apply soon!

Requirements

• Experience in a client-facing role (in person or remote)
• Exceptional organizational skills and a sharp eye for detail
• Excellent written and verbal communication skills
• Ability to manage multiple tasks independently in a fast-paced environment
• Prior experience in cabinetry, construction, architecture or design
• College degree or equivalent experience

Responsibilities

• Provide thoughtful, friendly, and solution-oriented support to clients throughout their projects
• Review designer orders before production to ensure accuracy, completeness, and alignment with product and design standards
• Respond promptly to client inquiries via phone, email, and chat
• Coordinate final delivery and installation logistics with clients and partners
• Troubleshoot order issues and assist with installation-related questions
• Order and track replacement parts for clients as needed
• File and manage claims-related documentation
• Gather and share client feedback and recurring trends with management to improve overall experience

Benefits

• Base salary of $70,500
• 20 days PTO with an increase on your anniversary up to 25 days of PTO
• 11 paid holidays
• 4% 401(k) match
• Health insurance