Remote Customer Success Manager

Summary

The job involves driving customer success playbooks, managing the end-to-end customer journey, expanding the customer base, defining key metrics, handling customer feedback, and being the face of the company to customers. The ideal candidate should have 3-5 years of experience in a top-tier enterprise SaaS company, collaborate with senior leadership in large enterprises for 8+ years, and possess a proven track record of building playbooks and digital content. The role offers industry-leading compensation, excellent healthcare benefits, quarterly on-sites with the entire company, and opportunities to learn, grow, and lead within the company.

Requirements

• 3-5 years of experience in a top-tier enterprise SaaS company
• 8+ years of experience collaborating with senior leadership in large enterprises
• Proven track record of building playbooks and digital content to support users

Responsibilities

• Build and drive our customer success playbooks and digital content
• Work with team to manage end-to-end customer journey
• Drive expansion and ROI within our customer base

Benefits

• Industry-leading compensation
• Excellent healthcare benefits
• Quarterly 'on-sites' with the entire company to bring us closer together