Customer Success Manager

Summary

Join Rentable as a Customer Success Manager for ApartmentIQ and play a key role in ensuring customer satisfaction and driving revenue growth. You will build and maintain strong customer relationships, understand their goals, and deepen their platform usage. Responsibilities include achieving retention targets, identifying growth opportunities, and collaborating with various teams to enhance the customer experience. This role requires experience in customer success management and the multi-family property management industry. Rentable offers a fully remote work environment, competitive compensation, stock options, and comprehensive benefits.

Requirements

• 1+ years of experience in Customer Success Management, account management, or a related field
• 2+ years of direct experience within the Multi-Family Property Management industry, demonstrating knowledge of industry-specific software, strong relationship-building abilities, and an overall understanding of industry operations
• Highly organized and adept at managing a large book of business, including numerous client contacts, simultaneous projects, and various conversations
• Proven performance in hitting monthly benchmarks & metrics in previous positions
• Highly coachable, self-starter, with a growth mindset
• Demonstrated ability to create great customer experiences
• Ability to navigate complex relationships to accelerate product adoption, expansion, and seek opportunities for growth
• Ability to problem-solve, be creative, and drive customer retention
• Self-driven and independent, you thrive without constant supervision
• A collaborative team player who contributes to the collective success
• Agility in adapting to new scenarios and learning on the go

Responsibilities

• Build and nurture strong relationships across a book of customers to understand their goals and deepen usage of our platform
• Develop deep, multi-threaded relationships with decision-makers of your customers
• Drive spend across your book of business by collaborating with sales and identifying areas of opportunity
• Responsible for achieving retention targets within your assigned client base
• Identify opportunities for growth and collaborate with customers on strategy and upcoming product releases
• Ensure customer data is accurate and up-to-date in our CRM system
• Conduct business reviews with customers to ensure they are achieving their desired outcomes
• Create and document client success plans for each of your assigned clients
• Collaborate with product, support, and marketing teams to provide informed recommendations for our product roadmap & customer communication strategy that enhance the customer experience and drive efficiencies throughout the account lifecycle

Benefits

• 100% remote workplace
• Competitive Compensation
• Stock Options
• Open Vacation Policy (you take vacation whenever you want)
• Medical, Dental, and Vision Insurance
• 100% paid Short-Term Disability, Long-Term Disability, and Life Insurance program
• 401k Program