Customer Success Manager

Summary

Join Revalize as a Customer Success Manager and manage renewals and retention for a portfolio of approximately 150 accounts. You will drive the post-sales journey, focusing on product adoption, expansion, and advocacy. This remote role requires managing a high-volume book of business, conducting regular check-ins, and monitoring account health to mitigate churn risk. You will present the value of Revalize products, collaborate with internal teams, and identify up-sell and cross-sell opportunities. The ideal candidate possesses 2-3 years of experience in customer success or account management and strong communication and problem-solving skills. A Bachelor's degree is preferred.

Requirements

• 2-3 years of experience in Customer Success or Account Management or other customer-facing role
• Experience managing renewal and negotiation conversations
• Professional presence with ability to listen to, understand and present to customers
• Ability to understand customer’s business needs and how those connect back to product value
• Strong verbal and written communication skills with a passion for delivering an excellent customer experience
• Proactive problem solver with experience developing creative solutions for customers and the business
• Highly organized, collaborative, and detail-oriented

Responsibilities

• Drive the post-sales journey for assigned accounts, from product adoption, expansion, advocacy, and ultimately renewal
• Manage a high-volume book of business of approximately 150 accounts, maintaining an accurate forecast and account status within SFDC. (Accounts between 30 - 150kARR)
• Increase customer retention by conducting regular check-ins, and performing business reviews, where applicable
• Monitor account health indicators to identify churn risk and develop strategies for mitigation
• Manage At Risk situations and collaborate closely with other internal teams to support customer requests, issues, and feedback
• Present value of Revalize products with customers, effectively managing objections to mitigate churn
• Support customer nurture activities and campaigns in partnership with Marketing
• Identify additional opportunities to drive up-sells, cross-sells, and collaborate with Sales to deliver on account growth goals

Preferred Qualifications

• Successful track record managing customers with demonstrated strength in building relationships managing escalations, and ability to increase revenue
• Technology / SaaS / Software experience a plus
• Bachelor's degree preferred

Benefits

• Remote in the United States ( EST hours )
• Limited travel