Customer Success Manager

Summary

Join our dynamic startup as a Customer Success Manager to ensure customer satisfaction and growth, build long-lasting relationships, and drive the use of our Learning Management System.

Requirements

• In depth knowledge of product (features, sales…)
• Customer centricity
• Project Management : experience in multiple projects management at the same time
• Data driven, KPI and result focus
• Good spoken and written English
• Excellent communication skills
• Excellent presentation
• Team Spirit : work with sales (for renew / upsell) and product team
• Ownership : Take transversal subjects to help others team members
• Take mental charge and be tactical (guarantor of commitment 110%)

Responsibilities

• Ensure the satisfaction and use of the platform by its customers portfolio
• Understand the expectations of its customers and ensure that the tool is configured to meet the needs identified during the kick off
• Obtain a perfect knowledge of its customers and their needs and drive them in the use of the platform
• Be responsible for the good customers relationship and the continuous growth of the use of the platform
• Build a long-lasting relationship with its customers
• Collaborate with the sales team in order to promote additional sales
• Participation in pre-sales meetings to manage client expectations and timeline
• Follow his customers in the deployment phase
• Carry out product training
• Help the customer in the configuration of the product
• Be the interface between the customer and our technical project managers in the design of technical integrations of Rise Up with the IS of the customers
• Be the customer's ambassador within Rise Up
• Ensure proper reporting of customer KPIs in the Planhat tool
• Know how to manage and respond to crisis situations while maintaining CS
• Stay up to date with news and developments related to the Rise Up platform

Benefits

• Competitive salary
• Alan Health Care insurance
• Swile meal tickets
• Parental benefits
• Paid holidays
• 11 days of RTT
• Holiday bonus
• Unlimited fruit & snack bar (with coffee and tea!)
• Participation in international conferences and seminars
• Many events and celebrations, from quarterly town halls, holiday festivities and informal celebrations