Customer Success Manager

Summary

Join Route Reports as a dynamic Customer Success Manager to ensure clients achieve desired outcomes and derive maximum value from our products.

Requirements

• 2-5 years of experience in customer success, account management, or a related field
• Proficient understanding of customer relationship management tools and software
• Strong communication and interpersonal skills with a genuine passion for helping clients succeed
• Ability to analyze data and customer insights to drive improvements and generate solutions
• Exceptional organizational skills with a keen ability to manage multiple customer accounts and priorities
• Adept at working collaboratively within cross-functional teams, including operations, product, and sales

Responsibilities

• Building and maintaining relationships with clients; serving as the main point of contact to ensure satisfaction and foster long-term collaboration
• Guiding new customers through the onboarding process, ensuring they receive comprehensive training and resources to effectively utilize our technology
• Collecting and analyzing customer feedback; communicating insights to the product and development teams for continuous improvement
• Tracking customer engagement and success metrics, creating reports to demonstrate product impact and steer future strategy
• Prepare and present reports, forecasts, and performance metrics to senior management

Preferred Qualifications

• Experience in an enterprise or government industry
• Experience in an engineering industry