Customer Success Manager

Summary

Join Samsara's Enterprise Services team as the Manager of the Enterprise Implementation team, based remotely in Mexico. You will improve implementation processes, coach team members, and foster a positive team culture. This role involves hiring, performance management, and driving results against KPIs and OKRs. You will identify and implement process improvements, leading by example and embodying Samsara's cultural principles. The ideal candidate has experience managing teams, implementing scaled onboarding programs, and using customer success CRMs. This is a high-visibility role requiring strong work ethic, prioritization, and emotional intelligence.

Requirements

• 2+ years of experience managing a team
• Experience implementing a scaled (tech touch or low touch) onboarding or account management program. SaaS experience preferred
• This is a demanding position with high internal visibility that requires strong work ethic, prioritization, and high emotional intelligence
• Experience with a customer success CRM such as Gainsight or Totango
• Solutions-oriented with strong problem solving skills
• Comfort in a fast-paced, change-heavy environment
• Strong bias for action, the ability to think big, with insistence on high standards
• Bachelor’s degree from a 4-year institution
• Spanish and English fluency

Responsibilities

• Hire, onboard, and develop strong talent
• Manage individual performance
• Deliver results across team KPIs and org level OKRs
• Identify and implement process-improvement opportunities; such as systems efficiency gains and leaning into data resulting in increased automation
• Lead from the front with a willingness to get hands dirty
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Preferred Qualifications

• Has strong bias for standardization & automation, the ability to think big, with insistence on high standards
• Thrives in a fast-paced and change-heavy environment

Benefits

• Competitive total compensation package
• Employee-led remote and flexible working
• Health benefits
• Samsara for Good charity fund