Customer Success Manager

Summary

Join Secoda's growing Customer team as a Customer Success Manager - Enterprise! This instrumental role focuses on managing and growing enterprise relationships, driving Annual Recurring Revenue (ARR), and ensuring high customer satisfaction. You will be the primary point of contact for enterprise clients, working closely with them to ensure successful platform integration and maximizing product value. Responsibilities include developing strong customer relationships, understanding their needs, providing feedback for product improvements, and collaborating with internal teams. The ideal candidate possesses 5-7+ years of customer-facing experience in a SaaS environment, a proven track record in quota-carrying roles, and excellent communication and negotiation skills. Secoda offers a competitive salary and equity, comprehensive benefits, unlimited time off, and a supportive, collaborative work environment.

Requirements

• You have 5-7+ years of experience in customer facing advisory/consultancy roles, ideally at a SaaS company
• Someone with a proven track record in a quota-carrying role of supporting sales teams in achieving targets
• You exhibit a strong blend of communication, presentation, and negotiation skills to be a customer-facing ambassador for Secoda’s enterprise customers
• You have a passion for helping people solve problems and proven ability to understand changing technologies
• You have the ability to work collaboratively and cross-functionally in a fast-moving environment
• Proficiency in translating complex technical information into simple terms for non-technical stakeholders

Responsibilities

• Operate as the point of contact and deliver the highest level of customer experience and support to both customers
• Work closely with our customers to make sure they are enabled successfully, fully understand how to use the platform, and can successfully integrate it into their day-to-day workflows
• Develop close relationships with Secoda’s customers, in order to understand their use cases and technical challenges, and help them achieve the greatest value from our products
• Gauge customer levels of engagement with Secoda and provide feedback to internal stakeholders regarding product improvements
• Coordinate and engage with Sales, Customer Support & Success, Engineering, and Product to ensure that customers have the best Secoda experience possible

Preferred Qualifications

Technical understanding of MDS and data discovery tools

Benefits

• Competitive salary and equity
• Medical, dental, and vision coverage from day 1
• $1000 Healthcare Spending Account
• $500 Taxable Spending Account
• Unlimited time off policy
• Mat and Pat leave top-up
• Learning & Development benefit ($1,000)
• Equipment & $500 home office setup stipend
• Team activities and retreats to connect with your fellow teammates
• A challenging and fulfilling opportunity to join a fast-growing start-up