Customer Success Manager

Summary

Join SecurityScorecard's Customer Success team as an Account Manager and help customers transform their cybersecurity risk management. You will own and manage a portfolio of customer relationships, ensuring satisfaction and long-term value. Leverage your understanding of cybersecurity practices and the SecurityScorecard platform to deepen relationships, expand usage, and grow revenue. Drive the organization's strategy and tactical execution, aligning customer conversations with their cybersecurity and risk management objectives. Act as a trusted advisor and subject matter expert. Collaborate with internal teams to improve the customer journey and share insights to drive collective team success. Build and nurture relationships across client organizations, fostering account growth.

Requirements

• Bachelor’s degree
• 5+ years in account management, customer success, technical account management, or a similar customer-facing role
• Strong written and verbal communication skills combined with meticulous organizational skill
• Solid understanding of cybersecurity or third-party risk management practices, cyber insurance experience preferred, coupled with strong technical aptitude and the ability to quickly grasp platform capabilities from the customer’s perspective to drive business impact

Responsibilities

• Drive the organization's strategy and tactical execution, aligning customer conversations to their cybersecurity and risk management objectives
• Act as a trusted advisor and subject matter expert in the SecurityScorecard platform and cybersecurity risk domains
• Drive retention and expansion within your account portfolio, including accurate forecasting and close collaboration with internal sales teams
• Identify opportunities to increase customer value through platform adoption, new use cases, and expanded engagement
• Collaborate with CS and Sales leadership to improve the customer journey and refine tools, templates, and best practices
• Share insights and solutions with peers to tackle new customer challenges and drive collective team success
• Represent the voice of the customer in product feedback and service delivery discussions
• Build and nurture relationships across the entire client organization, from daily users to C-suite, in 1:1 and group settings, facilitating executive-level connections to foster account growth

Preferred Qualifications

• Proven success developing and expanding relationships with customer stakeholders, including executives
• Experience leading strategic account planning, QBRs, upsell/cross-sell initiatives and renewals
• Ability to proactively identify customer needs and drive outcomes aligned with their business goals
• Demonstrated ability to grow annual recurring revenue (ARR) through consultative account management

Benefits

• Health benefits
• Unlimited PTO
• Parental leave
• Tuition reimbursements