Customer Success Manager

Summary

Join Securly, Inc., a leader in AI-driven student safety solutions, as a Customer Success Manager! Manage relationships with approximately 300 small school districts, primarily in the mountain timezone. Drive customer satisfaction, retention, and account growth through proactive relationship management and consultative solution-selling. Maximize client value by strategic engagement and support. This role requires strong communication, relationship management, and strategic thinking skills within the EdTech industry. Total compensation is up to $125K based on experience.

Requirements

• Proven track record of success in EdTech as an AE, AM, CSM, or a similar role
• Demonstrated expertise in applying digital customer success strategies and tools
• Proven ability to utilize CRM and Customer Success Platforms (CSP) to drive digital customer success strategies, streamline processes, and improve operational efficiency
• Proven ability to deliver tailored messaging, build trust, and engage stakeholders at all levels
• Demonstrated success in achieving and exceeding goals, with a positive and growth-oriented mindset
• Expertise in identifying challenges, developing solutions, and negotiating mutually beneficial outcomes
• Proven ability to effectively articulate product features, benefits, and industry trends in the K-12 EdTech space
• Proven track record of identifying and capitalizing on upselling and cross-selling opportunities to drive revenue growth
• Skilled in adapting strategies to meet client needs while maintaining high satisfaction levels

Responsibilities

• Build and maintain strong, trust-based relationships with stakeholders across your accounts to ensure long-term success
• Monitor and proactively improve customer health scores, keeping at least 80% of accounts in the green zone
• Conduct thorough assessments of customer needs and product usage to develop tailored account strategies
• Identify and drive upsell and cross-sell opportunities, meeting or exceeding annual expansion revenue targets
• Foster customer advocates by delivering exceptional service, encouraging testimonials, and building strong referrals
• Maintain a high standard of customer satisfaction by addressing client needs, resolving issues proactively, and delivering measurable improvements in overall account engagement
• Develop and execute detailed territory plans to maximize growth opportunities and mitigate risks
• Partner with sales, marketing, and product teams to align on customer objectives and enhance the customer journey

Preferred Qualifications

Prior experience in K-12 teaching or administration

Benefits

• Robust salary structure complemented by performance incentives
• Comprehensive health, dental, and vision insurance, with a 401(k) match
• 12 weeks of fully-paid parental leave
• Unlimited vacation, paid holidays, summer Friday half-days, and a full week of paid leave at year-end
• $1,000 annual stipend to support your growth
• Flexibility to work where you are most productive