Remote Customer Success Manager

Summary

Join our growing team as a PH-based full-time Customer Success Manager. You will own client relationships post-onboarding, making minimum of 30 outbound calls per day to drive sales growth and secure upgrade opportunities.

Requirements

• 1-2 years of experience in Customer Success or Account Management
• Minimum 1-year experience in a sales-driven role at a SaaS company
• Proven ability to identify and act on opportunities for seat expansion and product upgrades
• Able to explain concepts clearly and concisely via the telephone, then video calls and email
• Comfortable with customer data analysis tools, Office and Google suites and CRM systems, ideally HubSpot and ChurnZero
• Meticulous in keeping track of client interactions and next steps in our CRM

Responsibilities

• Own client relationships post-onboarding
• Make a minimum of 30 outbound calls per day to drive sales growth, seat expansion, and secure upgrade opportunities
• Conduct regular check-ins and reviews
• Proactively identify opportunities to increase product usage and value
• Introduce clients to new features, driving adoption and showcasing the value of upgrades
• Analyse customer data to identify growth and expansion opportunities
• Translate insights into actionable strategies
• Collaborate with various departments to ensure clients have the resources needed for feature adoption and account growth
• Communicate customer feedback to the product team, advocating for enhancements that drive client satisfaction and retention