Remote Customer Success Manager

Summary

Join SingleStore as a Customer Success team member and co-own a portfolio with assigned account executives, cultivating robust relationships and expanding SingleStore's presence both vertically and horizontally.

Requirements

• Degree in a tech-related field or equivalent experience
• 3+ years in customer-facing roles involving Cloud technologies (CSM, TAM, Technical Support, Consulting, Engineering)
• Experience in Database (SQL, noSQL, HTAP) and Cloud technologies
• Proficient in project management, issue tracking, and accountability
• Strong verbal skills for relational building
• Experience in escalation management and risk mitigation, demonstrating business acumen
• Resourceful problem solver with creative approaches

Responsibilities

• Master SingleStore's core functionalities for diverse use cases
• Communicate SingleStore's value proposition and functionalities, backed by customer references
• Own a growing portfolio of customers with varying touchpoints
• Collaborate across teams to maximize client value
• Lead customer interactions from implementation to renewals and growth discussions
• Advocate for clients internally, providing valuable feedback
• Manage escalated ticket requests through the Support team
• Disseminate updates on products, events, and maintain internal reports

Benefits

• Technology Stipend for New Employees
• Monthly Cell Phone and Internet Stipend
• Health and Wellness benefit
• In office catered lunches and monthly Grubhub credit
• Company and team events
• Flexible time off
• Volunteer time off
• Stock Options
• HealthBenefits
• Retirement
• 14 weeks of fully-paid gender-neutral parental leave
• Fertility and adoption assistance
• Mental health counseling
• 401(k) retirement plan
• Rich health insurance offerings—including medical, dental, vision and life and disability insurance