Customer Success Manager

Summary

Join Skydio, a leading drone company, as a Customer Success Manager - DOT, where you will play a crucial role in ensuring the successful implementation, usage, retention, and expansion of Skydio's technology within state-level Department of Transportation customers. You will build strong relationships with customers, provide proactive support, and advocate for their needs, ensuring they derive maximum value from Skydio's solutions. This role involves working closely with various teams, including Product, Engineering, and Sales, to deliver industry-leading autonomous solutions.

Requirements

• Ability to travel 40% of the time
• Ability to obtain Part 107 certificate
• Knowledge and experience working within DOT regulations and reporting requirements
• Working knowledge in surveying (RTK/PPK) and construction progress monitoring
• Proven track record of implementing new technology, agile development and interfacing with technical teams to deliver on customer schedules
• Proven track record of driving implementation, adoption and value of hardware or software for or within large enterprises and/or departments of transportation
• Excellent communication skills, both written and verbal, and a strong focus on project management tools and concepts
• Experience with commercial Unmanned Aircraft Systems and related software

Responsibilities

• Build scalable processes for customer on-boarding and post sales success
• Track and manage all implementation projects with our large enterprise customers for successful delivery of technology and services
• Develop Healthy Customer Relationships through proactive support and cadence based follow ups
• Quantify product feedback and brief executives to drive software and hardware engineering to better fit our customers needs
• Create customer loyalty through proactive support and account management
• Advocate for commercial customers through deep understanding of their use cases and needs
• Lead Quarterly Business Reviews and customer check-ins to ensure our existing customers are getting value from Skydio technology
• Ensure expansions and renewals through proactive support
• Work directly with customers through proactive, metrics based engagement
• Work closely with customers to ensure renewals, identifying accounts that are at risk not to renew
• Work closely with customers and sales to ensure expansion, identifying the vertical specific pain points that could prevent this expansion

Benefits

• Competitive base salaries
• Equity in the form of stock options
• Comprehensive benefits packages
• Relocation assistance may also be provided for eligible roles
• Paid vacation time
• Sick leave
• Holiday pay
• 401K savings plan