Remote Customer Success Manager (Software as a Service)

Summary

Join our Customer Success team as a Customer Success Manager and be Sprinto's Ambassador for all its Customers. You'll onboard clients on the Sprinto platform, provide top-notch customer experience, and work closely with Product and Engineering teams to improve product offering.

Requirements

• You have 3-5 years of experience in a B2B SaaS product company
• You have excellent written and verbal communication skills – most of the time you would be speaking with a customer
• You have a good understanding of cloud technology - words like S3 bucket, DB encryption, and Virtual Private Cloud mean something to you
• You enjoy talking to customers and building a relationship – Being the go-to person for customers makes you happy
• You are systematic and methodical - you make commitments and meet them consistently. Customer information is at your fingertips, and you are quick to identify any business opportunity
• You have strong prioritization skills and the ability to work with customers across timezones

Responsibilities

• Onboard clients on the Sprinto platform and give them a top-notch customer experience
• Regular and proactive communication with customers about product updates and action plans
• Work closely with our Product and Engineering teams to help improve our product offering
• Customer Advocacy is a key responsibility of this role - client testimonials, G2 reviews, case studies etc
• Customer and Revenue Retention – Ensuring that customers stay happy and invested with Sprinto
• When required, assisting the Sales team with answering technical questions about the product

Benefits

• Remote First Policy
• 5 Days Working With FLEXI Hours
• Group Medical Insurance (Parents, Spouse, Children)
• Group Accident Cover
• Company Sponsored Device
• Education Reimbursement Policy