Sprinto is hiring a
Customer Success Manager

Summary

The job involves onboarding clients, maintaining regular communication with customers about product updates, working closely with Product and Engineering teams to improve offerings, advocating for customers, ensuring customer retention, and assisting the Sales team when needed. The role requires 3-5 years of experience in a B2B SaaS product company, excellent communication skills, understanding of cloud technology, enjoyment of talking to customers, systematical and methodical approach, strong prioritization skills, and ability to work with customers across timezones. Benefits include remote work, flexible hours, group medical insurance for parents, spouse, and children, group accident cover, company-sponsored device, education reimbursement policy.

Requirements

• You have 3-5 years of experience in a B2B SaaS product company
• You have excellent written and verbal communication skills
• You have a good understanding of cloud technology
• You enjoy talking to customers and building a relationship – Being the go-to person for customers. makes you happy
• You are systematic and methodical
• You have strong prioritization skills. and the ability to work with customers across timezones

Responsibilities

• Onboard clients on the Sprinto platform and give them a top-notch customer experience
• Regular and proactive communication with customers about product updates and action plans
• Work closely with our Product and Engineering teams to help improve our product offering
• Customer Advocacy is a key responsibility of this role - client testimonials, G2 reviews, case studies etc
• Customer and Revenue Retention – Ensuring that customers stay happy and invested with Sprinto
• Assisting the Sales team with answering technical questions about the product when required

Benefits

• Remote First Policy
• 5 Days Working With FLEXI Hours
• Group Medical Insurance (Parents, Spouse, Children)
• Group Accident Cover
• Company Sponsored Device
• Education Reimbursement Policy