Customer Success Manager

Summary

Join us in building a community where we can learn from each other, celebrate our differences, and work together as the Data Customer Success Manager.

Responsibilities

• Works with Data Cloud customers post-implementation to drive satisfaction and retention
• Delivers best practice recommendations to help customers derive maximum value
• Completes analytical audits for all assigned customers
• Manages and maintains utilization monitoring dashboards to report on match rates and fill rates to advise customers on how to optimize product configurations
• Alerts account team of trends and red flags related to product configuration and utilization
• Identify gaps and apply best practice recommendations to improve Match and Fill rates
• Conducts review calls to showcase value, assess sentiment, and provide recommendations
• Advocates for product enhancements that will benefit our data management customers
• Acts as liaison between support, engineering, and account teams for case escalations & bugs
• Works closely with other internal teams when customers require solutions that go beyond what the products can deliver “out of the box”