Customer Success Manager

Summary

Join Sprout Social's Sales & Success team in Ireland as a Customer Success Manager, Key Accounts. Cultivate strong relationships with mid-market and enterprise customers, serving as their primary point of contact. Drive value and product adoption, providing strategic guidance and identifying growth opportunities. The ideal candidate has 4+ years of B2B SaaS customer success experience, including 2+ years managing enterprise accounts. Demonstrated success in retaining, renewing, and expanding enterprise accounts is essential. The role involves building relationships with senior-level decision-makers and presenting effectively. Growth opportunities within Sprout Social are emphasized.

Requirements

• 4+ years of experience in Customer Success in B2B SaaS/Software, including 2+ years managing an Enterprise book of business
• Demonstrated success in retaining, renewing, and expanding Enterprise-level accounts through strategic relationship management and value-driven engagement
• Experience building relationships, presenting, and influencing senior-level decision makers across multiple functions

Responsibilities

• Cultivate strong relationships and loyalty with our Mid-Market - Enterprise customers
• Be the primary point of contact, providing a personalised experience to each and every customer
• Drive value and product adoption for customers, providing strategic guidance, identifying risk and growth indicators, as well as inspiring customer loyalty

Preferred Qualifications

• Previous experience within the SaaS/Software/Technology industry
• Experience with consulting and providing strategic guidance related to social media and social media tools is a plus

Benefits

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Beautiful, convenient and state-of-the-art offices in Dublin’s city centre