Junior Customer Success Manager

Summary

Join Sana Commerce as a Junior Customer Success Manager and ensure customer value and satisfaction, driving high renewal and expansion rates. Manage a portfolio of approximately 80 low-touch North American customers. Build and maintain strong customer relationships, create personalized success plans, and conduct in-depth business reviews. Advise on e-commerce strategy and optimize commercial outcomes. Act as an internal advocate for customers and provide product feedback. This role offers the opportunity to impact a fast-growing SaaS company, work with global leaders, enjoy up to 3 weeks of 'work from anywhere' annually, and benefit from a hybrid work model.

Requirements

• A bachelor’s degree
• At least 3 years of relevant commercial business experience working with (SaaS) B2B software, with at least 1 year in a Customer Success Manager role
• Strong analytical skills with clear and effective communication
• Effective time management and prioritisation skills
• Ability to work 2–3 days per week at our new office in Las Colinas!

Responsibilities

• Being in the lead of your own portfolio of B2B customers in North America
• Building and maintaining deeply rooted relationships with your customers
• Creating personalized success plans and doing in-depth Business Reviews with your customers with a focus on creating value and/or saving costs
• Advising on their e-commerce strategy and how the Sana Products and Add-ons can help them achieve these objectives
• Optimizing the commercial outcomes of your accounts, and preventing churn by taking actions on identified risks
• Be an internal advocate for your customers, as well as help our product grow by sharing feedback with our product teams

Benefits

• The opportunity to make an impact at a fast-growing SaaS scale-up
• Working closely with global leaders on strategic initiatives
• Up to 3 weeks “work from anywhere” per year
• A hybrid working model – 3 days from the office, 2 days from home