Customer Success Manager

Summary

Join Surglogs, an award-winning software company, as a Customer Success Manager (CSM)! As a CSM, you will build and maintain strong client relationships, focusing on onboarding, training, and ensuring clients maximize the value of our software. You will educate clients on new features, monitor utilization, and identify opportunities for growth. This role requires deep knowledge of our software, adaptability, and excellent relationship-building skills. The position offers a competitive salary, comprehensive benefits, and the chance to contribute to a rapidly growing company.

Requirements

• 3+ years of applicable experience in customer success, support, sales or account management. SaaS experience preferred
• Have a positive attitude and strong work ethic
• Be able to work independently and on a team
• Excellent written & verbal communication skills
• Adaptable to new features and releases in software
• Strong technical, product, and process-oriented thinking skills
• Masterful rapport building with clients in establishing strong long-lasting relationships
• Excellent organizational skills and attention to detail
• Must be able to pass a background check

Responsibilities

• Onboard and train new customers on the software by developing and delivering on unique success plans
• Educate and train clients on new features, software updates and best practices
• Uncover upsell & expansion opportunities
• Ensure customers renew their annual subscription
• Customize software to promote better utilization
• Adhere to company mission/vision/policies
• Provide reports to management regarding current client development
• Identify and communicate potential improvements to software

Preferred Qualifications

Bachelor's degree preferred

Benefits

• $71,000 - $86,000 a year
• $71,000/year base salary, $86,000/year on-target-earnings
• Medical, dental, vision, accident, and life insurance options
• PTO package
• Paid holidays
• 401(k) plan
• Paid gym membership