Customer Success Manager

Summary

Join Syndigo as a remote Customer Success Manager and ensure our influential brand clients have a positive experience using our product suite. You will play a key role in client retention, fostering strong relationships and maximizing solution utilization. This role requires strong communication, problem-solving, and CPG industry knowledge. You will proactively address client needs, provide training, and contribute to renewal and growth strategies. The position offers a competitive salary, benefits, and bonus eligibility. This is a US-only remote position.

Requirements

• 2+ years of experience in a customer-facing role, with demonstrable expertise in client relations, relationship building, and knowledge of the CPG industry
• High degree of comfort with technology, particularly databases and syndicated data
• Skilled presenter of sales messaging in a professional setting
• Ability to work independently and make decisions of wide variety and complexity
• Proven ability to troubleshoot customer experiences on behalf of the client
• Demonstrated record of success at both large, complex organizations and in mid-sized environments

Responsibilities

• Foster business relationships with clients and their teams through an understanding of specific business and individual needs/priorities
• Connect knowledge of business and individual's priorities to Syndigo insights through utilization of the solution
• Proactively ensure the client’s success and satisfaction by following best practice methodologies, and communicate and celebrate their success both internally and externally
• Navigate Syndigo's solution on behalf of the client, ensuring the appropriate solution is provided to meet a client's problems, and serve as the voice of the customer within the Syndigo organization
• Educate clients on the benefits of Syndigo's solution through articulation of Syndigo's value proposition, and in depth understanding of Syndigo’s solution portfolio
• Provide key reporting to customers, both internal and external, in support of tracking specific metrics and KPIs
• Assist in creating customized implementation and engagement plans for each client and their respective needs, based on the understanding of their business initiatives
• Conduct training sessions as needed to ensure delivery of value upon client investment
• Partner with Account Executive/Director to develop and manage renewal and potential growth strategies

Benefits

• Competitive health insurance benefits
• PTO and volunteer time off
• Employer-paid short- and long-term disability
• Parental and adoption leave
• 401(k)
• Tuition reimbursement
• Bonus Eligible