Customer Success Manager

Summary

Join Syndio, a Series C technology company, and empower organizations to build smarter compensation strategies. As a Customer Success Manager, you will build lasting relationships with high-profile clients, advising them on comprehensive workplace equity strategies and ensuring ongoing compliance. You will collaborate with cross-functional teams, drive customer retention and upsell opportunities, and contribute to product development. This exciting role requires 5+ years of experience in Customer Success, managing large enterprise Fortune 100 companies, and a passion for workplace equity. You will leverage AI tools, analyze client needs, and provide advanced guidance and mentorship. Syndio offers competitive compensation, flexible vacation, comprehensive benefits, and a fully remote model (NY Metro Area).

Requirements

• You have 5+ years of demonstrated experience in Customer Success
• You have a demonstrated track record managing large enterprise Fortune 100 companies
• You have a proven ability to engage and multi-thread with C-Suite executives & SVP level
• You are passionate about our mission to close pay gaps and create fairness in the workplace
• You are a self-starter who thrives working independently, with minimal supervision, in a collaborative, kind, and supportive environment
• You are deeply curious, willing to explore all aspects of the platform to understand and identify new opportunities to meet customer needs
• You are willing to ask questions and turn to others for support and expertise
• You have stellar communication skills that help you connect with a range of people, from HR/Comp analysts to the C-suite
• You are comfortable selling the value of workplace fairness solutions and are comfortable supporting our Account Management team with renewals and upsells
• You bring empathy, calm, and confidence to help customers overcome challenges
• You’re proactive, always two steps ahead to deliver what customers need next
• You are highly organized with excellent time management skills
• You are eager to leverage AI tools responsibly to maximize your work and enhance customer success
• You’re excited to own and drive initiatives within Syndio that build your skills and interests
• You are located in the NY Metro Area, able to work ET/CT hours, and authorized to work in the United States for any employer

Responsibilities

• Provide advanced guidance, analysis as needed and mentorship to a dedicated portfolio of high-profile clients, steering them towards achieving complex workplace equity objectives
• Act as a recognized authority and trusted advisor, proactively engaging with clients to address intricate workplace equity needs, product advancements, client feedback, and emerging industry trends
• Collaborate closely with cross-functional teams including Implementation, Sales, Subject Matter Experts, and Product Development to ensure seamless support and exceptional client satisfaction throughout the customer journey
• Cultivate enduring relationships with clients, driving retention, identifying upsell opportunities, and fostering references at an elevated level
• Analyze and distill evolving client needs, contributing to product direction by collaborating closely with Product and Development teams to deliver innovative solutions tailored to client demands
• Play a pivotal role in shaping Syndio's overarching customer service strategy, providing insights and recommendations to optimize onboarding, communication strategies, and ongoing client engagement as the company expands and scales
• Participate in advanced training programs to deepen expertise in workplace equity intricacies, encompassing advanced statistical techniques, analytics methodologies, and comprehensive understanding of pay equity legislation

Benefits

• Competitive Compensation. For this role our salary is targeted at $99,000 - $116,000 per year plus 20% additional variable
• Syndio Equity
• Flexible Vacation Policy
• Paid Parental leave
• Medical, Dental, Vision. Syndio pays 90% of employee premiums, and 50% for dependents
• Life Insurance & Disability. Syndio covers the full premium
• 401(k)