Customer Success Manager

Summary

The job is for a Customer Success Manager at Teem based in Argentina, Brazil, or El Salvador. The role involves onboarding clients, developing relationships, addressing client needs, collecting feedback, collaborating with cross-functional teams, tracking metrics, and identifying opportunities for upselling. Requirements include prior experience in customer success, account management, or a related role; exceptional communication skills; strong problem-solving abilities; ability to work independently and as part of a team; experience with CRM software and client management tools; ability to analyze data and generate actionable insights; and a passion for providing excellent customer service. Benefits include working remotely, training and development opportunities, and earning in USD.

Requirements

• Prior experience in customer success, account management, or a related role
• Exceptional communication and interpersonal skills
• Strong problem-solving abilities and a proactive approach to client engagement
• Ability to work independently and as part of a team
• Experience with CRM software and client management tools
• Ability to analyze data and generate actionable insights
• Passion for providing excellent customer service and ensuring client satisfaction

Responsibilities

• Onboard and train new clients on our products and services to ensure successful usage
• Develop strong, long-term relationships with clients to promote customer loyalty and retention
• Proactively identify and address client needs and challenges to enhance their experience
• Collect, analyze, and report customer feedback to inform service improvements
• Collaborate with cross-functional teams to resolve client issues and implement solutions
• Track customer engagement and success metrics to measure and enhance client satisfaction
• Identify opportunities for upselling or cross-selling additional services based on client needs
• Maintain accurate records of customer interactions and status updates

Benefits

• Work remotely: Enjoy the flexibility of working from home in a comfortable and productive environment
• Be Trained & Developed: We value our staff and are committed to developing their skills with our comprehensive training programs
• Earn in USD: Secure a rewarding position that pays in dollars