Teem is hiring a
Customer Success Manager
Teem
Summary
The job is for a Customer Success Manager at Teem based in Argentina, Brazil, or El Salvador. The role involves onboarding clients, developing relationships, addressing client needs, collecting feedback, collaborating with cross-functional teams, tracking metrics, and identifying opportunities for upselling. Requirements include prior experience in customer success, account management, or a related role; exceptional communication skills; strong problem-solving abilities; ability to work independently and as part of a team; experience with CRM software and client management tools; ability to analyze data and generate actionable insights; and a passion for providing excellent customer service. Benefits include working remotely, training and development opportunities, and earning in USD.
Requirements
- Prior experience in customer success, account management, or a related role
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and a proactive approach to client engagement
- Ability to work independently and as part of a team
- Experience with CRM software and client management tools
- Ability to analyze data and generate actionable insights
- Passion for providing excellent customer service and ensuring client satisfaction
Responsibilities
- Onboard and train new clients on our products and services to ensure successful usage
- Develop strong, long-term relationships with clients to promote customer loyalty and retention
- Proactively identify and address client needs and challenges to enhance their experience
- Collect, analyze, and report customer feedback to inform service improvements
- Collaborate with cross-functional teams to resolve client issues and implement solutions
- Track customer engagement and success metrics to measure and enhance client satisfaction
- Identify opportunities for upselling or cross-selling additional services based on client needs
- Maintain accurate records of customer interactions and status updates
Benefits
- Work remotely: Enjoy the flexibility of working from home in a comfortable and productive environment
- Be Trained & Developed: We value our staff and are committed to developing their skills with our comprehensive training programs
- Earn in USD: Secure a rewarding position that pays in dollars
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