Customer Success Manager

Summary

Join Truffle Security Co. as a Customer Success Manager and become a key advocate for our customers, shaping their TruffleHog experience. You will work closely with enterprise security teams, providing technical guidance and ensuring smooth onboarding, adoption, and retention. This high-impact role involves building strong relationships, resolving issues, gathering customer feedback, and collaborating with sales and engineering teams. You will be responsible for driving customer success and identifying expansion opportunities. Truffle Security offers a fully remote, collaborative work environment with competitive compensation and benefits.

Requirements

• 4+ years of experience in Customer Success, Account Management, or a related role, preferably in a B2B cybersecurity or SaaS company
• Strong technical acumen, ideally with experience in security tools, DevSecOps, cloud security, or developer tooling
• Excellent communication skills with the ability to translate complex technical concepts into actionable insights
• A proactive and customer-centric mindset, with experience driving renewals and expansion
• Experience with CRM tools (Salesforce) and customer success platforms
• Able to balance multiple priorities with a high level of autonomy

Responsibilities

• Ensure customers have a smooth and effective onboarding experience, equipping them with the knowledge and best practices to succeed
• Build trusted relationships with customers to drive adoption, renewals, and account growth
• Serve as a strategic advisor, helping customers navigate security best practices and maximize their investment in Truffle Security’s solutions
• Identify potential challenges and partner cross functionally with internal teams (e.g. Engineering, Technical Support) to ensure quick resolution
• Gather feedback, identify trends, and influence product improvements based on real-world use cases
• Partner with Sales to identify opportunities for expansion and increased product adoption

Preferred Qualifications

Experience with customer success platforms (Vitally)

Benefits

• Competitive salary & meaningful equity
• Flexible paid time off
• 14 paid holidays
• Comprehensive health benefits – Medical, dental, and vision coverage with 80% of premiums covered for you and your dependents
• Remote work stipend – $800 new hire stipend and $100/month to keep your workspace comfortable
• Health & wellness stipend – $1,200/year to support your physical, mental, and emotional well-being
• Learning & development stipend – $2,000/year to invest in your growth, whether it’s courses, certifications, or industry conferences
• 401(k) match – We match 100% of the first 6% of your contributions on every paycheck
• 100% remote + company off-sites – Twice a year, we come together in amazing locations like Hawaii, Cabo, and the Rocky Mountains to collaborate and connect
• A culture of mentorship, equity, and psychological safety