Truv is hiring a
Customer Success Manager

Summary

The job is for a Customer Success Manager at Truv, a platform that provides income and employment data. The role involves driving utilization of the platform at mid-market clients, managing configurations, building training materials, automating touchpoints, managing customer outcomes, and assisting with customer support tickets.

Requirements

• 3+ years of Customer Success experience, particularly in SaaS technology offerings at scale (data and mortgage tech preferred)
• A strong understanding of the Customer Success lifecycle and critical elements to driving client success
• Demonstrated experience building and executing customer touchpoints at scale
• Ability to master functional product expertise and build educational content for others
• Experience training customers remotely and at scale
• Ability to triage customer issues and manage to resolution with a cross-functional team
• Demonstrated experience with data platforms (and/or SQL) and using data analysis to drive impactful initiatives
• Experience in mortgage and/or consumer lending technology or operations
• Previous experience at a relevant startup where you were learned how to solve problems quickly, iterate and scale

Responsibilities

• Drive utilization of Truv at mid-market clients at scale
• Manage configuration for new implementations of turn-key integrations
• Build and deliver training materials to drive adoption
• Automate impactful touchpoints to hundreds of clients
• Manage customer outcomes with data to drive maximum value
• Manage customer risk and bring internal stakeholders to support where required
• Assist with customer support tickets and aggregate feedback across the scaled customer base

Benefits

$70,000 - $90,000 a year (Base salary listed. Variable compensation to be determined based on skill, experience and fit.)