Customer Success Manager

Summary

Join Uberall as a Customer Success Manager and become the key relationship owner for a diverse portfolio of strategic accounts across EMEA markets. You will ensure customers maximize the value of Uberall's products and services, acting as a trusted advisor and consultant. This role requires strategic thinking, strong communication, and a passion for customer success. You'll manage a high-volume portfolio, develop scalable strategies for client relationships, and proactively monitor client health. Success involves identifying upselling opportunities, streamlining onboarding, and serving as a liaison between clients and internal teams. The ideal candidate possesses strong analytical and communication skills and experience in customer success or account management within SaaS or digital marketing.

Requirements

• 2+ years of experience in Customer Success, Account Management, or a similar client-facing, consultative role, ideally within SaaS or digital marketing
• Native German speaker, excellent written and spoken English skills (further languages are a plus - E.g French, Spanish or Portuguese)
• Excellent communication and interpersonal skills, with a proven ability to build and nurture long-term customer relationships
• Highly organized, with the ability to manage a large portfolio and prioritize strategic accounts effectively
• Analytical mindset with the ability to translate data into actionable insights, and a consultative approach to drive customer success
• Experience in customer success, account management, or a similar client-facing role
• Ability to manage multiple clients efficiently without sacrificing attention to detail
• Excellent written and verbal communication skills
• Proficiency in CRM systems and a data-driven approach to client management
• Strong problem-solving skills and a customer-centric mindset

Responsibilities

• Manage a high-volume portfolio of smaller clients, acting as their main point of contact
• Develop a scalable strategy to maintain strong relationships with each client in your pool
• Proactively monitor client health metrics and address issues to minimize churn
• Conduct regular check-ins (via email, calls, or virtual meetings) to provide guidance and support
• Identify opportunities for upselling or cross-selling additional products/services
• Streamline the onboarding process to quickly deliver value for new clients
• Serve as a liaison between clients and internal teams to resolve issues efficiently
• Utilize CRM and data analytics tools to track client interactions, satisfaction, and outcomes

Preferred Qualifications

Experience working with small businesses is a plus

Benefits

• Competitive pay & perks, reviewed regularly
• Long-term incentive program through VSOP/ESOP
• Flexible work arrangements: office space in multiple locations or remote work
• Generous holiday time, paid parental and circumstantial leave, and individualized health and wellness opportunities depending on your location
• Comprehensive onboarding, including a chance to ask the CEO anything
• Monthly town hall and product showroom
• Development dialogues, live workshops, and a Leadership Academy
• Learning grant program
• Top-of-the-line tech (MacBook Pro, magic mouse, 2nd screen)