Customer Success Manager

Summary

Join Unbounce as a Customer Success Manager and drive success for our customers. You will focus on engagement and retention, partnering with other teams to share customer feedback and influence product development. Responsibilities include building trusted relationships with customers, providing recommendations, identifying at-risk accounts, and collaborating cross-functionally. You will advocate for customers, master Unbounce products, and stay informed about competitors. The role reports to the Manager, Customer Success. Unbounce offers a competitive compensation package, flexible work arrangements, and various health and wellness benefits.

Responsibilities

• Develop a trusted adviser relationship with Unbounce customers using Zoom and email as the primary contact sources
• Consistently engage customers in your book of business through frequent check ins and Business Reviews, focusing on feature adoption and overall engagement with the product
• Provide timely recommendations and educate Unbounce customers based on their business goals and utilization insights
• Help identify "at-risk" accounts and develop re-engagement strategies
• Help identify and drive customer expansion and renewals
• Identify customer needs and collaborate with the Product team to ensure customer success with special emphasis on upgrades and renewals
• Collaborate cross-departmentally with other stakeholders to identify customers for internal projects, user research, case studies and more
• Advocate for our customers through customer stories; share trends and insights with internal stakeholders to guide product development
• Master Unbounce products and deeply understand our customers’ use cases
• Keep well-informed of competitive products and solutions and what makes Unbounce unique
• Represent the Unbounce customer base in interdepartmental meetings/projects

Benefits

• Compensation range $70,000 CDN + variable
• Flexible Time Off Policy - We encourage a minimum of 4 weeks per year!
• Remote First Team
• Flexible Hours
• Work From Anywhere Program
• Health Insurance
• Employee Assistance Program (EAP)
• Quarterly Company Wide Recharge Days
• End of Year Company Wide Holiday Closure
• Maternity & Parental Leave Program
• $2000 Lifestyle Spending Account (LSA)
• Weekly Virtual Yoga Classes
• RRSP, 401(K), WWK Pension Personal Contributions
• Volunteer Day
• Team Building Budget
• Referral Program ($1000)
• Anniversary Milestone LSA Top Up
• Birthday Day Off
• Professional Development Budget